The Aldous Story
The Aldous order capture application maximizes the Communication Service Providers’ ability to sell their whole range of products in the consumer, enterprise and government marketplace. This may be achieved in a single customer interaction and guarantees an order able to be provisioned .
Aldous covers all channels, including the direct channel which allows high value customers to place orders through a self-service web interface - without any involvement from the technical sales force.
Needs Analysis ensures that customers are presented with the best products and configuration to match their needs. Product configuration capability guarantees that for both simple and complex products, a “clean ticket” is submitted to order management. The “clean ticket” enables rework to be reduced to less than 5%. As many telcos have up to 55% rework, this represents a massive cost saving. Service delivery time is also drastically reduced leading to a lower cost of sale, an increase in revenue velocity and higher customer satisfaction.
Aldous natively presents users with up-sell and cross-sell recommendations as well as bundle detection or nearbundle detection to maximize product and services exposure. This drives increased ARPU and customer retention.
All order types are supported, with pre-built templates available for most products, including (but not limited to) Mobile Solutions, MPLS based IP-VPN, IP TV, PSTN and Broadband.
Aldous enables use of the “as-sold” representation of a customer’s installed base in conjunction with contractual data and “as-built” information, if available, from the network inventory to produce valid MACD orders.
Aldous is able to provide the functionality described above by utilizing a data driven J2EE application powered by a constraint engine using eTOM and SID models and processes.
Application maintenance is performed directly by the business, enabling Communication Service Providers to significantly increase speed to market for new product introductions.
Multi-channel capability, customer self service, clean tickets, MACD, pending orders and its constraint based rules platform make Aldous a highly valuable and unique proposition.